Refund policy

30-day returns

You may request a return within 30 calendar days after the date your order is delivered. To begin a return, email support@rivenostudio.com with your order number and the item or items you wish to return.

RIVENO STUDIO covers the cost of return shipping for eligible returns. Please wait for our return instructions and prepaid return label before sending an item back. Returns sent without authorization may be delayed or may not be accepted.

Return condition

Returned items must be in unused, unaltered, and resalable condition, with original packaging, inserts, and accessories where applicable. Please package each item carefully. Decorative objects and collectibles can be susceptible to shipping damage when not packed securely.

We may reduce or decline a refund when an item is returned damaged due to improper return packaging, shows use beyond reasonable inspection, is missing material components, or arrives in a condition that cannot be resold. This does not limit your rights if an item arrived defective, damaged, or materially different from its description.

Refund timing

After the returned item arrives and is inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 calendar days after receipt and inspection of the return. Your bank, card issuer, or payment provider may take additional time to post the credit.

Refunds generally include the amount paid for the returned item and applicable taxes. Because standard shipping is free, there is no original standard shipping charge to refund.

Damaged, incorrect, or defective items

If your item arrives damaged, defective, or different from what you ordered, contact us at support@rivenostudio.com within 7 days of delivery. Include your order number and clear photos of the item, all packaging, and the shipping label. We will review the issue and, when appropriate, provide a replacement, return label, refund, or other reasonable solution.

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for the original item and place a new order after the return is approved. This keeps inventory and payment records accurate.

Non-returnable situations

Unless required by applicable law, returns may not be accepted for items that are final sale, personalized, altered after delivery, or damaged through misuse, accident, neglect, or use inconsistent with the product instructions or warnings.