Privacy policy

1. Scope

This Privacy Policy explains how OCEANIO LLC, doing business as RIVENO STUDIO ("RIVENO STUDIO," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit rivenostudio.com, contact us, create an account, make a purchase, or otherwise interact with us.

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and order information: name, billing address, shipping address, email address, telephone number, order number, and items purchased.
  • Payment-related information: payment authorization and transaction details supplied by our payment providers. We do not ask you to email payment card details.
  • Device and usage information: IP address, browser and device information, pages viewed, referring pages, approximate location derived from IP address, and interactions with our website.
  • Communications: the content of emails, support requests, reviews, and other communications you send us.
  • Account information: account credentials and preferences, if account functionality is made available.

3. How we use personal information

We use personal information to:

  • provide, process, ship, and support orders;
  • communicate about purchases, returns, account activity, or customer service requests;
  • prevent fraud, protect security, and enforce our terms;
  • improve our website, products, services, and customer experience;
  • comply with legal, tax, accounting, and recordkeeping obligations; and
  • send marketing communications when permitted by law and subject to available opt-out choices.

4. How we disclose information

We may disclose personal information to service providers that help us operate our business, such as ecommerce platform providers, payment processors, shipping carriers, website hosting providers, analytics providers, fraud-prevention providers, professional advisers, and government authorities when legally required.

We may also disclose information in connection with a business transaction, such as a merger, sale, financing, reorganization, or acquisition, subject to applicable law.

We do not sell personal information for money. We do not knowingly sell or share the personal information of anyone under 16 years of age.

5. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, secure checkout, understand site usage, and improve performance. For more information, see our Cookie Policy.

You can manage certain cookies through your browser settings. Disabling some cookies may affect site features, including checkout and account functionality.

6. Marketing choices

You can opt out of marketing emails by using the unsubscribe link in the message or contacting support@rivenostudio.com. Transactional messages about an active order, return, security event, or account may still be sent when necessary.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, provide support, maintain records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the nature of the information and our obligations.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your privacy requests

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. To submit a request, email support@rivenostudio.com with the subject line "Privacy Request." We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.

If you are a California resident and we are subject to the California Consumer Privacy Act, you may have rights to know, delete, correct, opt out of certain sale or sharing, and limit certain uses of sensitive personal information. We do not sell personal information for money. If our practices change in a way that constitutes selling or sharing under applicable law, we will provide any required notice and choice mechanism.

10. Children

Our website and products are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Material changes will be handled as required by applicable law.

12. Contact

For privacy questions or requests, contact:

OCEANIO LLC d/b/a RIVENO STUDIO
support@rivenostudio.com
3278 S Palisades Dr Springfield, MO 65807-8501 United States